Accepted Methods of Payment Online.
For our own stocked products: We accept Paypal, Visa, Mastercard, American Express, Discover and online “echecks”, which can be processed online using your own check numbers. If you have never done this before, the checkout process will lead you through it, and it is very easy. We also accept personal and company checks (with a 10-day hold for the check to clear), money orders and cashier’s checks. You do not have to have a PayPal account to purchase from us.
For affiliate products: Each vendor that we refer you to through our links will have their own sets of policies as to what payment methods they accept.
Offline Payments for our own stocked products: Customers may send us a company Purchase Order, along with a personal or company check, a money order, or a cashier’s check. Personal checks will definitely be held until they clear the bank. Company checks “may” be held until they clear the bank, but it depends on how big the company is, and that decision is solely at our discretion. Money orders and cashier’s checks are no problem, and your order will be shipped within 24 hours, the same as with credit card or PayPal payments.
We do not accept customer payments of any kind for affiliate referrals! We get a referral commission directly from the vendors, at no additional expense to the customer, for referring customers to the vendors.
NOTE: We currently cannot accept credit cards offline.
Checkout: Once you click on a “buy now”, or an “add to cart” or “view cart” button on our sites you are taken to a PayPal page, and are not on our site anymore. They handle all of the payment processing. We never see any information other than what we need to fill your order and ship it to you. If you see a place to enter a telephone number, it is not because we want to sell you something later. It is because we may have a question about your order, and may want to discuss your options with you, and that is the only reason. We never share your information with anyone outside of our own staff.
When you complete the payment process, you will be taken to one of our own “thank you” pages, which is your entry point back into our system. However, that page is provided by our parent company, Azgrand Internet Marketing, since we have many other sites which use the same payment process. It will also give you other information, such as contact information from our shipping department. We need to be able to reach you in case we have a question about your order, so please read the instructions carefully so you will know what to expect.
This process is typical of nearly all online payment methods from ANY vendor.
Shipping Time: All complete orders for products that we stock are shipped out of our warehouse within 24 hours (except 48 hours on weekends). Unless requested otherwise, our normal method of shipping is either USPS Priority Mail, or UPS ground. All shipments have delivery confirmation and some method of tracking attached to them, and we will give you that number as soon as it is shipped. The time needed to ship merchandise will vary depending on the shipping locations and the particular time of year. Although Priority Mail is sometimes quicker, larger packages are usually shipped by UPS. In that case, customers should expect a 5-7 day delivery time. For shipping outside of the U.S., longer shipping times may be involved.
We have no control over other vendors and their shipping schedules. Please check a vendors policies before purchasing from them.
Shipping Methods: Unless requested otherwise, our normal method of shipping is either USPS Priority Mail, or UPS ground. All shipments have delivery confirmation and some method of tracking attached to them, and we will give you that number as soon as it is shipped. We may offer other items from suppliers fro which we collect the money, and then they ship their products directly to you (called drop-shipping). We will make every effort before we advertise for suppliers, to make sure that they have those items in plentiful stock to avoid delays or back-orders. If other vendors ship product directly to you, the shipping method will be at their discretion, unless you have chosen a particular method during our checkout process. Other vendors may offer options in addition to what we offer on our site, and we will make every attempt to match their shipping methods to your request.
When we forward an order to another vendor, we may make the decision on a shipping method based on the preferences in our check-out system, unless the vendor has a specific method we have to abide by.
We do not control the shipping methods used by other vendors. Always check to make sure that their method of shipping and their costs are suitable to you before purchasing.
Shipping outside of the continental U.S.: We will be happy to ship outside of the United States for items WE stock, but the extra costs will need to be quoted, and the extra charges paid before shipping. To date we have not been able to program PayPal for all of our shipping preferences due to our varying sizes and weights, so some things still have to be done manually. We hope to have that problem resolved soon. Since international foreign shipments cost so much more, we cannot offer the same shipping policies in these cases.
The procedure we must currently follow is to process the order plus shipping, determine the size, weight, destination, and method. We will normally use the least expensive way to ship, but if the customer wants a faster method, he can let us know by email, and we will follow his wishes if he agrees to the cost. Any additional fees will normally be invoiced on a PayPal Money Request.
Other vendors amy have thier own policies in regard to international shipping. ALWAYS check to make sure all terms are suitable before purchasing.
Damaged Shipments: Damaged shipments from handling, whether purchased from us or one of our vendors, must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier. However, please notify us or the vendor you purchased from, of the damage also, as it helps us to monitor their service, and also, we can arrange to get a replacement shipment to you ASAP.
Manufacturers Defects: If a product appears to have a manufacturer’s defect, email or call us to let us know. DO NOT return products to us or any other vendor without first contacting us or them to receive instructions. If an item is to be returned to us due to manufacturer’s defect, you will be issued a Return Authorization Number, and we will send you a shipping label, with which you can then deposit the package with the same carrier which shipped it to you, at no charge.
Return Merchandise Policy: If the item was purchased from our own stock, and for any reason, the item does not meet your satisfaction, we will be happy to exchange it, or offer a refund. However, return postage or shipping expense will be up to the customer. You have 30 days from the ship date to return items for credit. You must use the “contact us” form to send the refund request to us (with “RETURN” in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. Products being returned must have a RA# issued before being returned.
If you received a different product than initially purchased, please email us or comment on any of our blogs to get instructions. On small shipments, to avoid inconvenience to both the customer and us, we may suggest you keep the items while we ship you the correct ones. However, on larger orders, we reserve the right to hold up shipment of the correct items until we get the original shipment back. In those cases, we will send you a return authorization number and a pre-paid UPS shipping label so you can drop the package off at the same carrier that shipped it to you. The item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should:
Return the item to the address given to you by our return department. Write the Return Authorization Number clearly on the box or package (or use the pre-paid shipping label we would send you).
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. A delivery confirmation receipt is recommended. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not reach our facilities.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products. The limit of our liability is the replacement cost of any item you purchase from us.
Please make sure your default address in PayPal or any other payment system is correct before you finalize the order! We receive the shipping address that PayPal gives us, and we cannot be held responsible for shipping to obsolete addresses. If you realize there was a mistake, email us immediately to correct it before it is shipped, otherwise you will be responsible for any “re-shipping” charges after it comes back to us, and we will have to give you special instructions on how to pay them.